About - El Faro Restaurant
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Amenities and More
Offerings
- Alcohol
- Cocktails
- Comfort food
- Late-night food
- Quick bite
- Small plates
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
Top Reviews
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Probably one my least favorite Mexican restaurants i’ve had in Elgin. Ordered a burrito dinner and the rice tasted burnt.
If I could leave no stars I would. ⭐️ 1 Star This restaurant was one of my favorites my entire life. Unfortunately, since new ownership, the management & staff have completely ruined what used to be a great place. While the food itself can still be very good, the customer service is some of the worst I’ve ever experienced!! Several months ago, I ordered a torta for someone else. I did ask for sour cream but what I received was an inedible, sloppy mess drowned in sour cream with virtually nothing else on it. It was so bad it had to be thrown away. I contacted the owner directly, sent photos at his request, & was told it would be taken care of. That was 3 months ago. Today, I stopped in to resolve it & planned to buy a burrito for myself- I simply asked whether the unresolved issue could be substituted with a burrito instead. Instead of handling it professionally, the owner immediately insisted — repeatedly — that it had already been redeemed & that HE personally redeemed it. This is absolutely false. I live 30 minutes away, have never seen this man in my life, & I know for a fact I never redeemed anything. Rather than de-escalate or check his records, he continued to argue with me. After hearing the same accusation multiple times, I finally said I wasn’t going to argue and at that point, I chose not to spend my money there at all and walked out. Over a $9 burrito, they lost a lifetime customer. This wasn’t an isolated incident. On another visit, I called in an order because of the distance. The phone rang endlessly… When someone finally answered, she cut me off mid-order, said “okay thank you,” and hung up. When I tried calling back, she repeatedly picked up & hung up the phone. When I arrived, I was told she was “busy.” Lol What?? Uhm ok? It’s incredibly disappointing to watch a restaurant with such a great history fall apart due to poor management and unprofessional staff. The food may still be decent, but the service makes it not worth returning. I truly wanted to keep supporting this place but I won’t be back. Ever again.
Ordered 3 beef taco's and beef nacho's, paid $28 dollars. Not sure what "beef" (burger) product they use but to us it tasted like canned pet food. It was HORRIBLE! Needless to say we threw it away. What a waist of our money!!!